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XenData Technical Support will ask for the XenData Activation Code and may require the following:

1. The entire contents of the C:\XenDataLog folder

2. The System and XenData eventlogs, within the Windows Event Viewer, both files saved in *.evt format.

3. The XenDataState.xml file (located in c:\windows\system32).

4. The system information file (ie. Run msinfo32.exe, and save information as an *.nfo file)

	If I need to contact XenData Technical Support for assistance, what diagnostic information can I provide to help resolve a problem?

	XenData Technical Support will ask for the XenData Activation Code and may require the following: 1. The entire contents of the C:\XenDataLog folder 2. The System and XenData eventlogs, within the Windows Event Viewer, both files saved in .evt format. 3. The XenDataState.xml file (located in c:\windows\system32). 4. The system information file (ie. Run msinfo32.exe, and save information as an .nfo file)